Support
Version 1.0 · Last updated November 10, 2026
Need help? Here are answers to common questions. If you did not find what you need, write to us.
Contact
- Support email: (support email not configured)
- Please write from the same Google address you use to sign in to Leo, and attach a screenshot if possible. Never send us passwords.
- We aim to reply within two business days.
Report an answer from Leo
Leo uses artificial intelligence and can make mistakes. If you received a wrong, offensive or inappropriate answer:
- In the chat: tap the "Report answer" button (the flag under the answer), choose a reason and optionally add a few words. You can also hide the answer from the chat.
- Or by email: (support email not configured), with a screenshot of the answer and a short description.
We review every report.
Frequently asked questions
How do I connect Gmail and Calendar?
When you sign in with Google, you are asked to allow Leo to read email, send email and access your calendar. If you skipped a permission, go to Settings, tap the connect button on the Gmail or Calendar card, and approve on Google's screen. You can revoke the permissions at any time in your Google account settings (myaccount.google.com/permissions).
Will Leo send an email without asking me?
No. Every action that leaves the Service (email, calendar event, contact update, document, website action) appears as an approval card in the chat. Nothing happens until you tap Approve, and you can edit or decline. What you approve is sent exactly as shown on the card.
What is the vault, and who can see the passwords?
The vault stores usernames and passwords for websites, so Leo can sign in on your behalf in a task you approved. Leo (the model) never sees the password. Logins protected by a vault password are encrypted on your device, and the vault password is never sent to us, so we cannot open or recover them either. If you forget the vault password, you need to reset the vault and enter the logins again. Details in the Privacy Policy.
How do I send a voice message?
Tap the microphone in the message bar and speak. Leo transcribes it and replies in text. One recording can be up to 10 minutes (25MB), and each user has 500MB for voice messages. When the space runs out, delete old voice messages (Settings, Files and images). The transcript stays in the chat even after the recording is deleted.
Leo made a mistake. What should I do?
Tell Leo what is wrong and it will correct itself. If the answer is offensive or inappropriate, report it (above). Always check important information (legal, medical, financial) with a reliable source or a professional.
How do I delete data or my account?
Settings, Privacy: there you can delete all your data and your account. You can also delete a single chat, note, contact or voice message. Full explanation, including what to do if you cannot access your account: Delete Account.
Is my data used to train AI?
No. We do not use your data to train models, and our AI providers are contractually committed not to train on API data.
I am not getting notifications
Check in Settings, Notifications that notifications are on, and that your phone settings allow Leo to send notifications. On iPhone, on the website (not the app), you first need to add Leo to the home screen.